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Fragmentation of knowledge As a direct consequence of the previous point, knowledge of company processes and objectives is highly compartmentalized. Departments and functions are immersed in their own know-how, in their own daily tasks, while they have little visibility of those of other groups in the organization. Outsourcing Part of the business processes can be entrusted to external companies and professionals, on an exclusive or non-exclusive basis. The people who work for these entities will have their own daily directives, processes and objectives that are different from those of the client company. However, outsourced processes can be fundamental to the client's objectives from installation to technical support, from customer assistance to logistics.
These scenarios, very frequent for companies, determine a more or less marked distance photo retouching between those who commission and design the work tools and those who actually have to use them, with possible negative knock-on effects. AND EMILI deals with strategic development and consultancy on digital channels. Discover Digital Product Design services Not doing research costs you more not-doing-research-costs-you-more The problems we face if we don't do user research in the corporate sector are different and interconnected. Extension of time on task Employees and partners will spend more time performing the task for which we designed our site or app.
They will have to correct errors, review manuals, ask colleagues or internal assistance. Increase in management costs Checking and correcting missing or incorrect data, manual process management and telephone support require time and resources that will be diverted from other purposes. Damage to reputation with the customer Where the corporate user is also our company's interface with the end customer for example a dealer or an installer.
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